ABSTRACT
Context. During the Covid-19 lockdown, the southeastern France pension fund launched a phone call campaign to maintain social contacts with retirees living alone. A study was carried out among the pension fund's workers to explore their views on the campaign, and how retirees experienced lockdown. Methods. Qualitative study based on structured interviews with 19 workers between June 16 and July 2, 2020. Results. From the workers' point of view, retirees mainly suffered from a lack of physical and emotional contact with their families, and from a lack of physical activity affecting their quality of life and their autonomy. The workers reported a strong mobilization of friends and relatives (family, neighbors) and, in some areas, of local stakeholders. This campaign allowed the workers to feel useful, to rediscover humanity in their jobs, and to better understand the needs of older people. They regretted a lack of both technical and psychological preparation. Discussion. This study highlights several areas of improvement for this kind of campaign (target audience, training, collaboration between actors). © Caisse nationale d'assurance vieillesse. Tous droits réservés pour tous pays.